Refund Policy

30-Day Return Policy: We are pleased to offer a 30-day return policy, giving you ample time to request a return from the date you receive your item.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition in which you received it – unworn, unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at Once your return is approved, we will provide you with a return shipping label and instructions for sending the package back to us. Kindly note that we cannot accept items sent back without prior approval.

Contact Us for Support: For any questions about the return process, feel free to reach out to us at We are here to assist you.

Damages and Issues: Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and take the necessary steps to make it right.

Exceptions and Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (like beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Feel free to contact us if you have questions about your specific item.

Unfortunately, sale items and gift cards are non-returnable.

Outlet Purchases: Purchases from our outlet section are final sale and are not eligible for returns or exchanges.

Exchanges: If you want a different item, the quickest solution is to return the item you have, and once your return is processed, make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, your original payment method will be automatically refunded. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

Thank you for choosing If you have any inquiries or concerns about our return and refund policy, don't hesitate to contact us at

Best regards,

Raphox's Team